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1. What services does CSA provide? We offer three types of service: REGULAR SERVICE (Blue Frame) or DIAMOND CLUB (Blue frame) and our new service called ELITE (Clear frame) for the discriminating collector. 2. How do I pay for the service? You may pay by CHECK, MONEY ORDER, VISA or MASTERCARD. Make checks and money orders PAYABLE to CSA, Inc. Personal checks must clear the bank before your cards are returned regardless of the service time selected. 3. How long does it take to get my cards graded? Our service times very from 24 Hours to Four Weeks based upon the service time you select. These times are the length of time your order is in our operation center and does not include mail time, Sundays or other Holidays). We take pride in meeting our shipping schedule. We ship ON-TIME! 4. How do I package my cards for shipment to CSA? Place each card in a sleeve in a semi-rigid holder. Do not send them in heavy/screw-downs. They only cost you more postage to send them. We suggest you send the cards via US POSTAL SERVICE (REGISTERED & INSURED). Package the cards carefully. We are not responsible for damaged cards due to improper packaging. Do not use PADDED envelops, they can be bent. 5. Where do I send my cards? Send your cards along with the proper submittal form (REGULAR, DIAMOND CLUB or ELITE) and payment to: CSA, Inc. P.O. BOX 265, Mastic, New York, 11950 6. How do I know how much to pay? Each type of service (ELITE or REGULAR or DIAMOND CLUB) shows the per card grading fee. Multiply the NUMBER of cards times the PER CARD PRICE. Estimate the TOTAL VALUE of the cards (for return insurance purposes) and determine the Shipping & Insurance fee as described in step 7 below. Click here to see new GRADING FEES 7. Is the Shipping & Insurance fee for each card or per order? It is per order. The estimated value is required for return shipping insurance purposes. If the cards estimated value is $1000.00 or less, then include $10.00 for return shipping & insurance (Regular or DIAMOND). $12.00 for ELITE. If the cards are valued more than $1000.00, add an additional $1.00 for each $1,000.00 of value. 8. How do I know if I should join the DIAMOND CLUB or not? You are NOT required to join the DIAMOND CLUB. However, membership in the DIAMOND CLUB provides huge discounts compared to our REGULAR SERVICE prices! As a general guideline, if you have ten or more cards graded per year, then the DIAMOND CLUB is the best VALUE. If you only need 1 to 10 cards graded per year, then our REGULAR SERVICE is better. WE now offer our ELITE SERVICE for the discriminating collector. 9. Can I join the DIAMOND CLUB and send some cards at the same time? Yes you may. Please provide your complete name and address, telephone, credit card number, expiration date and a list of your cards. Include $10.00 for return shipping & insurance. When your application to join the DIAMOND CLUB is received at CSA, a unique ID number will be assigned to you and special DIAMOND CLUB submission forms are sent to the new member. Click here to see the DIAMOND CLUB membership information. 10. Are there any guarantees? NO! Unlike some other companies who make false statements about guarantees, CSA does not! However, our grading is consistent and our service times are met! If you ever have any questions or problems, call us! Please note that our stated service times are in BUSINESS DAYS and does not include mail time, Sundays or national holidays. 11. Can I send my cards via UPS or FED EX? NO! They don't deliver to a Post Office Box! 12. Can I bring my cards to the CSA office? NO! All orders are submitted via the US P. O. Box. 13. Why should I use CSA instead of one of the other companies? We are BIG enough to serve you and SMALL enough to care! Try talking to a GRADER at one of the other companies. CSA provides: QUALITY SERVICE, CONSISTENT GRADING, FAIR PRICES, ON-TIME DELIVERY 14. Does CSA travel to SHOWS? NO. 15. Does CSA produce a POPULATION REPORT? No. Unlike other companies, CSA does not produce a SELF-SERVING report that only inflates the prices. With each order, CSA will provide a FREE copy of the GRADED CARD PRICE GUIDE. 16. Can I get my OLD CSA graded cards SWITCHED to the new ELITE Holder? Yes, but they are treated as if they have not been graded before. The ELITE fees apply. 17. Will CSA grade a card in another companies holder? Yes, we do so everyday. We will take the card out of the holder and treat it like any other card without BIAS! See if the other companies will do that! 18. Does CSA have STORAGE BOXES for sale? No, However, we provide them FREE with each order of 50 cards or more. 19. Does CSA buy and/or sell cards? NO! This would be a conflict of interest. 20. What GRADING SCALE does CSA use? We use the 1 to 10 scale with .5 increments for 7 and 8 (example 7, 7.5, 8, 8.5). Click here to see our grading Guidelines. 21. What cards will CSA grade? We grade Baseball, Basketball, Football, Golf, Hockey, Soccer, Racing, Tennis and POKEMON cards. 22. What cards does CSA NOT GRADE? CSA does not grade AUTOGRAPHED cards (unless they are from the factory), or cards that are TRIMMED, ALTERED, FORGED in any way. Nor do we grade OVERSIZE cards, however, we DO GRADE the larger Tiger Woods cards. 23. DOES CSA sell or share it's CUSTOMERS NAME & ADDRESS list? NO! Absolutely not! 24. Can I check on the STATUS of my order? Yes, call 800 345-7359 or send us an email csacards@aol.com. Note - CSA is only rendering an opinion and accepts no liability for value of any card. CSA is not liable for damage while the cards are in shipment. Your cardholders are not returned. CSA reserves the right to reject any card for any reason. |
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